Azure IAM Support Engineer
Support and secure a cloud identity landscape built on Azure and Entra ID. You will resolve incidents, improve IAM controls, and help teams maintain privacy and operational resilience.
CONTEXT
Our client, a major player in its sector, runs a shared service desk where security, privacy, identity and access management, infrastructure, DevOps, and account management meet. Every incident, request, and change can affect sensitive access or critical services, so the team needs calm, rigorous support professionals who can resolve issues without compromising policy. This role sits at the intersection of hands-on Azure support, identity governance, and operational trust.
ACTIVITIES
- Monitor and resolve incidents, requests, and changes across Azure, Entra ID, IAM, infrastructure, DevOps, and account management.
- Apply security and privacy policies consistently while investigating access and identity issues.
- Collaborate with security, infrastructure, and application teams to restore service and prevent recurrence.
- Document resolutions, contribute to knowledge bases, and improve support procedures.
- Follow up on policy adherence and help teams adopt secure identity practices.
EXPECTED ACHIEVEMENTS
- Reduce resolution time for identity and access incidents while maintaining strong security controls.
- Improve operational stability through cleaner processes, better documentation, and proactive follow-up.
- Strengthen compliance and privacy posture across a complex shared-service environment.
ENVIRONMENT
Azure, Entra ID, identity and access management, security and privacy policies, service desk workflows, infrastructure and DevOps support, incident management, request management, and change management.