Digital Business Analyst

CONTEXT

Our client, a major player in its sector, is accelerating the evolution of its digital channels for business customers. The ambition is not simply to add features; it is to create coherent, end-to-end journeys across products, processes and teams. Complex transversal initiatives often cross organisational boundaries, regulatory constraints and legacy realities. As Digital Business Analyst, you will take ownership of these initiatives and turn a tangle of stakeholder needs into a clear path forward. Digital onboarding, KYC and banking regulatory processes are part of the landscape, so precision matters. But so does imagination: the best journeys feel simple precisely because the hard work behind them is invisible.

ACTIVITIES

• Own end-to-end analysis for complex digital initiatives spanning multiple products, processes or teams.
• Gather and align stakeholder needs across business, digital, risk, compliance and technology.
• Define target journeys, business requirements, functional specifications and success measures.
• Coordinate project activities, dependencies and decision points across transversal teams.
• Analyse digital onboarding, KYC and regulatory impacts, ensuring requirements are complete and auditable.
• Facilitate workshops and reviews to resolve ambiguity and secure buy-in.
• Support testing, acceptance and change management so that solutions land effectively.
• Maintain clear documentation and communication across senior stakeholders and delivery teams.

EXPECTED ACHIEVEMENTS

• Digital journeys that are simpler, more coherent and better aligned with business customer needs.
• Complex transversal initiatives delivered with clear ownership, reduced rework and stronger stakeholder alignment.
• Requirements that balance user experience, regulatory obligations and technical feasibility.
• Smoother onboarding and KYC processes with fewer friction points and clearer handoffs.
• Measurable improvements in channel performance, adoption and operational efficiency.

ENVIRONMENT

• Digital channel strategy, customer onboarding, KYC and banking regulatory processes.
• Business analysis practices including requirements modelling, process design and impact analysis.
• Agile and hybrid delivery environments with transversal stakeholder coordination.
• Workshop facilitation, senior stakeholder communication and change management.
• Documentation, testing support and acceptance practices across business and technology teams.