IT Manager

CONTEXT

Our client, a major player in its sector, is preparing a local IT organization for a new phase. A business unit based in Charleroi needs a trusted advisor who can sit close to local management, understand operational realities, and translate them into a coherent IT agenda. The mission is temporary, but its impact must last: the role exists to stabilize support, improve asset and security oversight, deliver local developments, and prepare the internalization of the position. That means the person in this seat must be comfortable with both hands-on IT stewardship and people-centered transition work. They will lead a small support unit, coordinate with central IT projects, and ensure that knowledge is transferred rather than trapped. This is a leadership mission for someone who enjoys making an environment clearer, calmer, and more capable before handing it over to its next owner.

ACTIVITIES

• Act as a trusted IT advisor to local management, aligning technology decisions with business priorities.
• Lead and support a local support unit of approximately three technicians, organizing priorities and maintaining service quality.
• Manage IT assets, inventory, lifecycle planning, and system security oversight for the business unit.
• Drive local IT developments and ensure they integrate with broader company IT projects.
• Coordinate with central IT teams, vendors, and local stakeholders to resolve issues and deliver changes.
• Prepare the internalization of the position through knowledge transfer, documentation, and process clarification.
• Participate in the recruitment process for the internal successor and help define the handover plan.
• Monitor operational risks, security practices, and user support trends, proposing practical improvements.

EXPECTED ACHIEVEMENTS

• Local IT support becomes more structured, responsive, and clearly connected to central IT standards.
• IT assets and system security are better tracked, governed, and protected.
• Local developments and company IT projects are delivered with fewer misunderstandings and stronger adoption.
• The internal successor inherits documented processes, a clear operating model, and a realistic transition roadmap.
• Local management gains a reliable partner who can explain IT trade-offs in business terms.
• The business unit is left with stronger autonomy, better knowledge, and reduced operational uncertainty.

ENVIRONMENT

• Local IT support and service management practices.
• IT asset management, inventory, lifecycle, and security oversight.
• Project coordination with central IT teams and business stakeholders.
• Documentation and knowledge-transfer methods for a temporary mission.
• A small-team leadership context with coaching and prioritization responsibilities.
• Collaboration tools, ticketing practices, and operational reporting.