UX Designer

CONTEXT

Our client, a major player in its sector, is rethinking how customers and employees interact with a complex digital ecosystem spanning web channels, mobile applications, and internal interfaces. Before pixels are polished, the organization needs a strong concept phase that connects business value, user needs, and information structure. The UX Designer will own this early design moment: gathering insights, framing the problem, defining the information architecture, and producing low-fidelity concepts that give teams a shared direction. This is a role for a designer who enjoys the intellectual challenge of making complexity feel simple and who can influence decisions before a single high-fidelity screen is produced.

ACTIVITIES

• Gather requirements, business inputs, and user insights to frame digital concept opportunities.
• Translate value propositions into innovative and usable solutions across web, mobile, and employee interfaces.
• Define information architecture, user flows, and navigation principles for new or evolving digital experiences.
• Draft low-fidelity wireframes and concept artefacts that communicate structure and intent clearly.
• Lead the ideation phase and facilitate alignment between business, product, and design stakeholders.
• Deliver a comprehensive concept report and support UX/UI designers during refinement and detailed design.

EXPECTED ACHIEVEMENTS

• Produce clear, actionable digital concepts that align business value with real user needs.
• Reduce ambiguity before design and development by establishing strong information architecture and low-fidelity direction.
• Improve stakeholder alignment around a shared vision for new digital experiences.
• Create reusable concept patterns and recommendations that can scale across multiple channels.
• Ensure a smoother handoff from ideation to UX/UI refinement and delivery.

ENVIRONMENT

• User research, information architecture, wireframing, and concept design methods.
• Design thinking workshops, ideation sessions, and collaborative whiteboarding tools.
• Figma or similar design and prototyping tools, plus documentation and concept reporting practices.
• Complex multi-channel digital ecosystems involving web, mobile, and employee-facing interfaces.